Refund policy

We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

At Woodsy Wicks, our biggest goal is to well serve our amazing loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact us within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

• Items can be returned for store credit only, issued in the form of a gift card sent via email. We do not issue refunds.
• All returns must be received within 14 days of the date that we ship out your order (or you pick up)
• Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
• Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
• Shipping is non-refundable, unless there was a mistake on our end.
• Please allow us 5-7 business days to process your return once it is received.

Please send returns to: Woodsy Wicks

201 crook ave, La Grande, Oregon 97850